To secure the booking we must receive your non-refundable deposit of 50% of the total amount within 7 days. Upon receipt of the booking form and deposit, we will send you a booking confirmation, receipt and statement of account. 10 weeks prior to departure we will send you a final balance of payment account.  If you fail to pay the final balance when due, we reserve the right to cancel the booking and you will be subject to cancellation charges.  If you book within 10 weeks of departure the full price must be paid at time of booking. Payment methods are by cheque or direct bank transfer.

 

           Cancellations must be made in writing and charges will apply according to the date when the letter is received by ItalySelect. The cancellation charge will be the full deposit if you cancel more than 10 weeks prior to departure. Any cancellation after that period will result in the entire booking cost being forfeit.

 

            We may occasionally have to cancel your holiday as a result of Force Majeure:

 

           We will not pay any compensation in this event. In the event of modification or cancellation of the holiday by us, other than in circumstances provided above, we shall endeavour to offer the client a choice of substitute arrangements, or a refund of all money paid for accommodation only.

           We accept responsibility for ensuring that all component parts of your holiday, which you book with us, are supplied as described to a reasonable standard. We do not own or control any of the accommodation or any other facility within the accommodation and so we cannot accept any liability in respect of any injury, loss or damage however caused to you unless it is by act or omission of our company employees. Our liability for a failure to provide the service promised is limited to the value of the booking in all cases. All statements as to the condition or quality of any property, facility or service included in the holiday, whether contained in the brochure or otherwise shall not be treated as statements of fact, but statements of opinion only.

 

           You are responsible that the apartment or villa provided are left upon departure in the same condition of cleanliness and repair as upon arrival. Any breakages, loss or damage to the property must be paid direct in Euros (€) to the owners upon departure.

 

           The total number of occupants staying at the property must not exceed the number of sleeping places specified. The owner reserves the right to refuse entry if the number of persons occupying a property exceeds the number stipulated.

 

           We strongly recommend that you take out comprehensive holiday travel, health and cancellation insurance at the earliest possible time.

 

           All prices are in Sterling and the rental price is weekly. Security deposits, final cleaning charges, heating charges and supplements for cots, high chairs etc are stated as per individual property and paid directly to the owners in Euros.

 

           In the unlikely event that a client has any problems during their stay, the client must report it immediately to the villa owner or ItalySelect in England. We shall attempt to resolve the matter immediately but if you remain dissatisfied, you must write to us within 14 days from the end of your holiday. A failure to notify us or the owner during the holiday may mean that we will be unable to resolve the dispute after you return home.